Shipping & Delivery Policy

At Maison Demusk, we are committed to delivering authentic fragrances, skincare, cosmetics, haircare and beauty products safely and efficiently.

Where We Deliver

Maison Demusk currently serves customers in the United States, United Kingdom and selected European Union countries.

Product availability may vary by destination because certain products, particularly fragrances and other regulated items, may be subject to regional availability or carrier restrictions.

Order Processing

Orders are generally processed within 1–3 business days.

Orders placed on weekends or public holidays will begin processing on the next available business day.

During periods of exceptional demand, promotional events or supplier delays, processing may take longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

Delivery Times

Delivery times vary depending on your destination, the product ordered and the regional fulfilment partner responsible for your order.

Where available, an estimated delivery timeframe will be provided during checkout or in your shipping confirmation.

Please note that delivery estimates are not guaranteed and may occasionally be affected by carrier delays, weather, customs procedures or other circumstances outside our reasonable control.

Multiple Shipments

Maison Demusk works with a network of carefully selected fulfilment partners and suppliers. If your order contains products fulfilled from different locations, your items may arrive in separate packages.

You will receive tracking information for each shipment as it becomes available.

There is no additional shipping charge to you solely because we divide an order into multiple shipments.

Tracking Your Order

Once your order has been dispatched, tracking information will be sent to the email address associated with your order.

Please allow sufficient time for your carrier's tracking system to update after receiving your dispatch notification.

Shipping Charges

Available shipping methods, applicable charges and any free-shipping eligibility are displayed at checkout based on your delivery address and market.

Promotional or free-shipping thresholds may vary between the United States, United Kingdom and European Union.

Taxes, VAT and Duties

Applicable taxes, VAT, duties and import charges are handled according to the destination of the order and the settings applicable to your market.

Where taxes or duties are collected at checkout, these will be reflected in your order total. Where import charges are not collected in advance, additional charges may be payable in accordance with the rules applicable to the destination country.

Address Changes

Please check your delivery address carefully before placing your order.

If you notice an error, contact us as soon as possible at info@maisondemusk.com. We will make reasonable efforts to update an address before dispatch, but we cannot guarantee that an address can be changed after fulfilment has begun.

Delayed or Missing Orders

If your tracking information has not updated for an extended period or your order has not arrived within the expected delivery timeframe, please contact us at info@maisondemusk.com.

Our team will work with the relevant fulfilment partner or carrier to investigate the shipment.

Damaged or Incorrect Orders

If your order arrives damaged, leaking or incorrect, please contact us promptly at info@maisondemusk.com and provide your order number together with clear photographs of the product and packaging.

We will review the issue and arrange an appropriate replacement, refund or other resolution in accordance with our Returns & Refunds Policy.

For further information regarding returns, please refer to our Returns & Refunds Policy.