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Shipping
We offer free shipping on orders over $99. Shipping costs (if applicable) are shown at checkout.
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Delivery
Orders are processed quickly and delivered to your doorstep with tracking updates.
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Delivery Time
Processing takes 1–3 days. Delivery usually takes 5–10 business days.
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Payment
We accept all major cards and secure online payment methods with secure encryption.
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Frequently asked questions
How long does shipping take?
Orders are generally processed within 1–3 business days. Delivery times vary depending on your location, the product ordered and the regional fulfilment partner. Where available, an estimated delivery timeframe is provided at checkout or in your shipping confirmation.
How can I track my order?
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
You can also track your orders by signing into your account on our website. From your account dashboard, you can view your order history, check the status of current orders, and manage your shipping details.
If you don’t have an account yet, you can easily create one during checkout or sign up anytime.
Why did I receive multiple packages?
Since we work with multiple trusted suppliers, your items may be shipped separately to ensure faster delivery.
💳 Payments & Pricing
What payment methods do you accept?
We accept all major credit/debit cards and secure payment options for a smooth checkout experience.
Is my payment secure?
Absolutely. Your payment information is processed securely using encrypted technology to ensure your safety.
Why are your prices lower than other stores?
At Demusk, we source directly from trusted suppliers and brands, allowing us to offer premium products at competitive prices.
🔄 Returns & Refunds
What is your return policy?
Maison Demusk offers a 30-day commercial return window for eligible products. Certain sealed cosmetics, personal-care or hygiene-sensitive products may have return restrictions once opened, where permitted by law. Products that arrive damaged, defective, incorrect or not as described are handled separately in accordance with applicable consumer rights. Please see our Returns & Refunds Policy for full details.
How do I request a refund?
Simply contact our support team with your order details, and we’ll guide you through the process.
What if I receive a damaged or wrong item?
We’re sorry for the inconvenience. Please contact us immediately with photos, and we’ll arrange a replacement or refund.
🧴 Products & Authenticity
Are your products authentic?
Yes, we carefully source products from verified suppliers and reputable brands to ensure quality and authenticity.
Why do some products have limited stock?
Some popular items sell out quickly due to high demand, so we keep limited quantities to ensure freshness and availability.
Do you offer branded products like Clinique or Olaplex?
Yes, we offer a curated selection of well-known brands along with high-quality alternatives at great value.
📞 Support
How can I contact customer support?
You can reach us via our Contact Us page or email us, and our team will respond within 24 hours.
What if I entered the wrong address?
Please contact us immediately. If your order hasn’t shipped yet, we’ll update it for you.
FAQ
Welcome to the Maison Demusk support center. Whether you are looking for details on our fast shipping across the United States and Canada, tracking your latest luxury fragrance delivery, or verifying our secure, encrypted payment methods, we have compiled everything you need right here. Our goal is to provide a seamless shopping experience for your beauty and wellness routine. Browse our frequently asked questions below to find immediate answers regarding our curated collections, hassle-free return policy, and product authenticity guarantees. If you still need assistance, our dedicated customer service team is always ready to help you within 24 hours.